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Refund policy

Return & Refund Policy

At FesiTems, we want you to be satisfied with your purchase. We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@fesitems.com.

Please note that returns will need to be sent to the following address:

FesiTems
DC Capitol Apartments
Panathur Main Road, Kadubeesanahalli
Apartments, A1 /117
Bangalore, Karnataka – 560103
India

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at info@fesitems.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • the item is defective,
  • the item is damaged,
  • or you receive the wrong item.

We will evaluate the issue and do our best to resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • personalized or custom-made products,
  • perishable goods,
  • items used for religious rituals after usage,
  • personal care products,
  • sale items,
  • and gift cards.

If you have questions about your specific item, please contact us at info@fesitems.com before requesting a return.

Exchanges

The fastest way to ensure you get the item you want is to return the original item first. Once the return is accepted, you can place a new order for the desired product.

Refunds

We will notify you once we’ve received and inspected your returned item and let you know whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that banks or credit card providers may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@fesitems.com.